Install

proHelp Basic Install Guide

To install proHelp you will need to access Canvas as an administrator. If you don’t have this level of access, contact your institution Canvas administrator and ask them to install proHelp for you, or we can provide you access to a proHelp demo on our instance of Canvas and you can freely navigate around Canvas as a teacher or a student to see how proHelp works. Please contact us to request a demo.

We recommend you install proHelp on a non-production instance first, however it is possible to install at a sub-account level so as not to interfere with live courses.

proHelp is installed as part of your Canvas Theme using JavaScript. Canvas has documentation on how to inject JavaScript into your Theme here:

How do I upload custom JavaScript and CSS files to an account?

 

Javascript for Canvas Theme

You must replace [https://YOURSITE.instructure.com] with your Canvas Site URL.

Users who have access to see proHelp markers can be removed by deleting them from the users list. [users:”admin,teacher,student,user”].

Once the Theme has been updated with the correct JavaScript, you will see a help marker appear in the Theme Editor.

At this point you can Save the Theme and then Apply the theme.

 

 

Troubleshooting

Issue

Solution

proHelp marker fails to load.Make sure you have updated the siteURL variable with the URL you are loading the script from.
 
Make sure you are loading the correct script at: https://trial.prohelp.prolaunch.io/prohelp-canvas-auto.js
I use a custom URL that does not match the format: [https://YOURSITE.instructure.com]Custom URLs are not supported in proHelp Basic
I tried to load: prohelp-canvas-auto.js in my browser but I get a 403 error, request blocked.The proHelp scripts can only be loaded from within your Canvas site. You will need to use the JavaScript provided in the Canvas theme for it to load correctly.

For proHelp Support visit our website: https://prohelp.io or email us at support@prolaunch.io



proHelp Basic Setup Guide v1.3
© Prolaunch Pty Ltd, ACN:625 623 083, 2019  https://prohelp.io  support@prolaunch.io