proHelp Basic Install Guide
To install proHelp you will need to access Canvas as an administrator. If you don’t have this level of access, contact your institution Canvas administrator and ask them to install proHelp for you, or we can provide you access to a proHelp demo on our instance of Canvas and you can freely navigate around Canvas as a teacher or a student to see how proHelp works. Please contact us to request a demo.
We recommend you install proHelp on a non-production instance first, however it is possible to install at a sub-account level so as not to interfere with live courses.
You must replace [https://YOURSITE.instructure.com] with your Canvas Site URL.
Users who have access to see proHelp markers can be removed by deleting them from the users list. [users:”admin,teacher,student,user”].
At this point you can Save the Theme and then Apply the theme.
|proHelp marker fails to load.||Make sure you have updated the siteURL variable with the URL you are loading the script from.|
Make sure you are loading the correct script at: https://trial.prohelp.prolaunch.io/prohelp-canvas-auto.js
|I use a custom URL that does not match the format: [https://YOURSITE.instructure.com]||Custom URLs are not supported in proHelp Basic|