proHelp offers all subscribers support via our email firstname.lastname@example.org and response within 24hrs during business days.
In the event of a critical issue, subscribers are advised to contact their proHelp representative directly and CC email@example.com for the fastest response.
Will this work on Canvas Mobile App
No. Only the Canvas Browser instance.
Is proHelp an LTI, how is it installed?
Does proHelp have any limitations within the Canvas LMS?
proHelp is limited to core Canvas components. Some of Canvas components are LTIs and use iframes. Please ask if you are unsure if this affects you.
How secure are proHelp services?
With AWS we manage access using 2-Factor-Authentication and AWS Identity and Access Management (IAM) solution to secure uploads and edits.
FAQ’s Trial Setup
Canvas-callscript-x.x.js falis to load.
The trial version can be updated from time to time. Try re-requesting access to the trial from the proHelp site. Or contact proHelp support.
I use a custom URL that does not match the format: [https://YOURSITE.instructure.com]
Custom URL are not supported by default. You will need to contact proHelp support.
I tried to load: canvas-callscript-x.x.js in my browser but I get a 403 error, request blocked.
View latest release notes here
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For further questions please Contact Us.