Support

Support

proHelp offers all subscribers support via our email support@prolaunch.io and response within 24hrs during business days.

In the event of a critical issue, subscribers are advised to contact their proHelp representative directly and CC support@prolaunch.io for the fastest response.

FAQ’s General

Question
Answer
Will this work on Canvas Mobile App
No. Only the Canvas Browser instance.
Is proHelp an LTI, how is it installed?
No. proHelp is not an LTI. It’s called via the Canvas Theme Editor using Javascript.
Does proHelp have any limitations within the Canvas LMS?
proHelp is limited to core Canvas components. Some of Canvas components are LTIs and use iframes. Please ask if you are unsure if this affects you.
How secure are proHelp services?
With AWS we manage access using 2-Factor-Authentication and AWS Identity and Access Management (IAM) solution to secure uploads and edits.
 

FAQ’s Trial Setup

Issue
Solution
Canvas-callscript-x.x.js falis to load.
The trial version can be updated from time to time. Try re-requesting access to the trial from the proHelp site. Or contact proHelp support.
I use a custom URL that does not match the format: [https://YOURSITE.instructure.com]
Custom URL are not supported by default. You will need to contact proHelp support.
I tried to load: canvas-callscript-x.x.js in my browser but I get a 403 error, request blocked.
The trial script can only be loaded from within your canvas site. You will need to use the JavaScript provided in the Canvas theme for it to load.
 

Release Notes

View latest release notes here.
 

Contact Us

Request 15min Telephone Meeting via Calendly

For further questions please Contact Us.