Cover Page
Parties (Licensor, Licensee)
- Name, ABN, Address
- Licensee
- Name, ABN, Address
Term
- Commencement Date
- Term
- Options to extend
Description
- Short Description
Prolaunch Contact
Licensee Contact
====
Both Parties agree to Terms & Conditions
====
Schedule 1
Agreement Particulars
License Fee
Price Adjustment
Prorating of Fees and Credits
Invoicing and Payment
Disputed Invoices
GST
The fees are inclusive of all taxes other than GST.
Initiating a License
Schedule 2
Service Level Agreement
Details the:
level of support we offer
Support timeframes
Support levels/Tier
How issues are escalated up
Service up time
Security of data
Disaster recovery
What happens when the service is down, how we communicate with clients.
If we detect a security breach how do we inform clients, and any action taken.
Remuneration stages (when/how it kicks in)
The Licensor will make available ticket-based technical support to two individuals designated by the Licensee. These individuals are known as “Authorised Support Persons.” Under this license, Affiliates of the Licensee must channel all technical support questions related to the Service through the Authorised Support Persons, the latter of which must make a good-faith effort to answer such questions before submitting a support ticket. It is up to the discretion of the Licensor to provide phone support in certain instances.
Execution Page